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Human + Machine: The Robot Revolution Requires Human Design · Forrester

2017-10-20 go.forrester.com 2,094 AI ArtificialIntelligence BigData digitaltransformation IoT fintech Blockchain CustServ machinelearning CyberSecurity FutureOfWork

Robots – in the form of artificial intelligence, software bots, intelligent assistants, customer self-service solutions, and, yes, physical robots – are transforming our economy, our jobs, and how we serve our customers. Our research on the robot revolution shows: Economic and job disruptions. We forecast that, by 2027, the US economy will lose 17% of jobs, …
Forbes Welcome

2017-11-29 www.forbes.com 240 bigdata custServ chatbots

Forbes Welcome page -- Forbes is a global media company, focusing on business, investing, technology, entrepreneurship, leadership, and lifestyle.
Forbes Welcome

2017-11-26 www.forbes.com 240 CustomerService custserv

Forbes Welcome page -- Forbes is a global media company, focusing on business, investing, technology, entrepreneurship, leadership, and lifestyle.
How AI Can Make Customer Service More Efficient

2018-04-25 www.entrepreneur.com 161 Custserv DeepLearning

Humanity has come a long way in teaching technology how to appear more human. Now, technology is teaching itself.
howcanweassist.com — Domain Name For Sale on Flippa:

2017-11-26 flippa.com 94 CustServ

Buy & Sell Online Businesses on the Flippa marketplace.
Top 8 data science use cases in Support - Data Science Central

2019-10-26 www.datasciencecentral.com 77 Custserv

Actually the unlocking of hidden benefits and true potential of the data is an essential task for business. Also, customers` satisfaction appears to be a pushi…
The Digital Transformation of Back-End Customer Experience: What Leaders of The New C-Suite Are Thinking

2018-08-17 www.constellationr.com 48 custserv

While the marketing and sales side of customer experience (CX) still receives by far the lion's share of attention and investment today, it's the back end part of the customer journey (support and service) that remains one of the most essential elements, at least as far as the customer is concerned.
How to integrate AI into your service to create happy customers

2018-04-23 www.mycustomer.com 35 Custserv

What are the practical steps that organisations can take with their chatbots today to achieve positive results tomorrow?
Forbes Welcome

2018-01-02 www.forbes.com 22 CustServ

Forbes Welcome page -- Forbes is a global media company, focusing on business, investing, technology, entrepreneurship, leadership, and lifestyle.